Welcome to Larry Page Style — your trusted source for exclusive merchandise and books inspired by the innovation and legacy of Larry Page. We want you to have a seamless and satisfying shopping experience with us. This Refund Policy outlines your rights and our responsibilities regarding returns, exchanges, and refunds in accordance with U.S. consumer protection laws and Federal Trade Commission (FTC) guidelines.
1. General Policy Overview
At Larry Page Style, we stand behind the quality of our products. If for any reason you are not fully satisfied with your purchase, you may be eligible for a refund, exchange, or store credit, subject to the conditions outlined below.
We value transparency, fairness, and respect for our customers and will always strive to resolve any issue promptly and professionally.
2. Eligibility for Returns
To qualify for a return or refund, the following conditions must be met:
The item must be unused, unworn, and unwashed.
The item must be returned in its original packaging, with all tags, labels, and accessories included.
You must request the return within 30 days of receiving your order.
Proof of purchase (such as your order confirmation or receipt) is required.
Items that do not meet these conditions may not be eligible for return or refund.
3. Non-Returnable or Non-Refundable Items
For health, safety, and copyright reasons, certain items are non-returnable and non-refundable:
Gift cards and promotional codes
Discounted or sale items
Downloadable or digital products (e.g., e-books)
Personalized or custom-made products
Books showing signs of use, damage, or reading wear
Items damaged due to misuse, negligence, or improper care
If you are uncertain whether your item qualifies, please contact our support team before sending it back.
4. Return Process
To start a return, please contact our customer service team at [email protected] with the following details:
Your order number
The reason for return
Clear photos of the product, if it arrived damaged or defective
Once your return is approved, you will receive detailed shipping instructions, including the return address.
Please note:
The customer is responsible for return shipping costs unless the product was damaged, defective, or incorrect.
We recommend using a trackable shipping method to ensure your return is safely received.
We are not responsible for lost or undelivered return shipments.
5. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If approved:
Refunds will be processed within 7–10 business days to your original payment method.
Shipping fees, taxes, and handling charges are non-refundable, unless the return is due to a verified defect or error on our part.
If your refund is delayed beyond 10 business days, please check with your payment provider or contact our support team for assistance.
6. Exchanges
If you received a defective or incorrect item, we are happy to replace it with the correct one at no additional cost.
Provide your order number, a description of the issue, and photos if applicable.
We will arrange for the exchange or issue a replacement product as soon as possible.
7. Damaged or Defective Products
We take great care to ensure all items are shipped in perfect condition. If you receive a damaged or defective product:
Notify us immediately at [email protected] with clear photos of the damage.
We will verify the issue and offer either a replacement, refund, or store credit.
All claims for damaged or defective items must be made within 7 days of receiving your order.
8. Late or Missing Refunds
If you haven’t received your refund after the processing period:
Recheck your bank or payment account.
Contact your credit card company, as refunds may take additional time to appear.
If you’ve done all of this and still haven’t received your refund, please email us at [email protected] and we’ll assist promptly.
9. Cancellations
You may cancel your order within 12 hours of placing it — provided it has not yet been processed or shipped. Once an order is in transit, it cannot be canceled, but you may initiate a return after receiving it.
10. International Orders
At this time, Larry Page Style primarily serves customers within the United States. If you are ordering internationally, please note that customs fees, import taxes, and additional shipping costs are the buyer’s responsibility. Refunds for international orders will follow the same policy, but return shipping costs are non-refundable.
11. Customer Satisfaction Guarantee
Your satisfaction matters to us. If you are unhappy with your purchase for any reason, please reach out before leaving a review — we’ll do our best to make it right through replacement, store credit, or refund options.
12. Contact Us
For all refund or return inquiries, please contact us:
📞 Phone: +1 508-847-2094 📧 Email:[email protected] 🏠 Address: 657 Smith St, Port Orchard, WA 98366, United States
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (PST).
